Thank you for shopping at The Cookie Co.! We are committed to providing you with a delightful shopping experience, including a smooth and efficient shipping process. Please read the following shipping policy to understand how we handle orders and deliveries.
1. Order Processing Time:
- Orders are typically processed and shipped within 1-2 business days after payment confirmation.
- During peak seasons or promotional periods, processing times may be slightly longer. However, we strive to minimize any delays and keep you informed throughout the process.
2. Shipping Methods:
- We offer several shipping methods to accommodate your needs, including standard, expedited, and express shipping.
- The availability of shipping methods may vary depending on your location and the items in your order
3. Shipping Rates:
- Shipping rates are calculated based on the weight of your order, the shipping method selected, and your delivery location.
- We occasionally offer promotions or discounts on shipping, so be sure to check for any ongoing offers during checkout.
4. Delivery Timeframes:
- Delivery times vary depending on your location and the shipping method selected.
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- Standard shipping typically takes between 3-7 business days for domestic orders. International orders may take longer.
- Expedited and express shipping options are available for faster delivery, with delivery times ranging from 1-3 business days domestically.
5. Tracking Orders:
Once your order has been shipped, you will receive a shipping confirmation email containing tracking information.
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- You can track the status of your shipment using the provided tracking number through our website or the courier’s website.
6. Shipping Restrictions:
- We currently ship to addresses within the United States and select international destinations.
- Certain items may be restricted from international shipping due to customs regulations or other restrictions.
7. Shipping Partners:
- We partner with reputable shipping carriers to ensure reliable and timely deliveries.
- Our shipping partners include but are not limited to USPS, UPS, FedEx, and DHL.
8. Order Changes and Cancellations:
- Once an order has been placed, changes or cancellations may not be possible. However, please reach out to our customer service team as soon as possible if you need assistance.
9. Shipping Issues:
- In the rare event of a shipping delay, damage, or loss, please contact our customer service team immediately.
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- We will work diligently to resolve any shipping issues and ensure your satisfaction.
10. Shipping to Multiple Addresses:
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- At this time, we do not offer the option to ship items in a single order to multiple addresses. Each order can only be shipped to one address.
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11. Contact Us:
- If you have any questions or concerns regarding our shipping policy or your order, please don’t hesitate to contact us. We are here to assist you and ensure your shopping experience is exceptional.
